TerraZen

Intent of this Privacy Policy

In order to operate the website, we may collect and store personal information you submit to the Organisation via this website. Please read the following privacy policy to understand how the Organisation uses and protects the information that you provide via this website.
This system is provided and hosted by the Organisation. By submitting your personal information, you are consenting to the Organisation holding and using it in accordance with this policy. By continuing to use this website you are agreeing to our policy. We recommend that you check the privacy policy each time you visit this site.
This website is known by a number of different names. This privacy policy applies to all of our domains. Please note that this website acts as a transparent proxy to some other our websites which may be subject to their own privacy policies.

- 1 - DATA WE COLLECT AND UTILIZE

We collect information that identifies or is reasonably capable of being associated with you (your “Personal Information” or “Personal Data”) by means of the following:
  • The use of inquiry and registration forms.
  • The purchase process when you buy any of our products or services.
  • The provision of your details to us either online or offline.
  • The use of Organisation products and/or systems.
The elements of your Personal Information that we collect may include:
  • Name
  • Job title
  • Company/Organization name
  • Home, shipping and billing addresses, phone and fax number
  • Mobile telephone number
  • Email address
  • IP address and browser information
  • Payment details such as credit card information
  • Customer usage data for reporting purposes
  • Audio recordings generated through the customer’s use of Organisation products, services and/or the System.
Obtaining Personal Information
We also obtain information about you when you use our System, for example when you contact us about products and services, when you place an order, or if you register to receive one of our newsletters. We do not obtain any information about you from other sources or third-parties. We do not sell your information to anyone and share it only with third parties who are facilitating the delivery of our services to you such as your company, education institution, or our service providers.

- 2 - How We Apply Data Policies

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
  • internal record keeping;
  • improvement of our products / services;
  • transmission by email of marketing materials that may be of interest to you;
in each case, in accordance with this privacy policy.
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances.
For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
  • soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
  • for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
  • if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time.
When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

- 3 - Interactions with Linked Sites

We employ third-party tools and services to better understand the usage patterns of our Online Platforms. These tools collect information such as user frequency, page visits, and referral sources. The collected data helps us optimize and enhance user experience and is governed by the privacy policies and terms of use of the respective third-party tools.

- 4 - How we store, secure, and may transfer your personal information

Secure Data Management Protocol
Your personal information is stored on secure servers in protected facilities. We ensure that any data transfer, storage, or processing is conducted securely and in compliance with our Privacy Policy. By submitting your personal data, you consent to these secure management practices.

- 5 - Contact Us Through Our Website

If you have any doubts or need further clarification regarding our Privacy Policy, we're here to help. Please contact us.

- 6 - Your Rights: Personal Data Ownership and Control

If you have an account with us or have left comments, you have the right to request an exported file of your personal data that we hold about you, including any data that you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data that we are required to keep for administrative, legal, or security reasons.

- 7 - Managing Cookies on This Site

Cookies on our site personalize and enhance your experience by saving browsing details on your device. Disabling cookies may affect the functionality and accessibility of our site. For complete details on how we use cookies, visit our cookie usage page.